Refund and Returns Policy

At PopFox, we take care to ensure that your order reaches you in good condition.

As our products are food products, returns are generally not accepted once the product has been delivered, opened or used, except in cases where the product is damaged, defective, incorrect or otherwise eligible for resolution under this policy.

1. Damaged Products

If you receive a product that is damaged during transit, please contact us as soon as possible after delivery. Please provide your order number and photographs or video of the damaged product and outer packaging. We may provide a replacement, refund or other appropriate resolution after reviewing the issue.

2. Incorrect Product

If you receive a product different from the one ordered, please contact us as soon as possible after delivery. After verification, we may arrange a replacement or refund, as appropriate.

3. Missing Products

If any product is missing from your order, please contact us with your order details. We will investigate the issue and provide an appropriate resolution.

4. Product Quality Complaints

If you believe there is a genuine quality issue with a product, please contact us as soon as possible. Please retain the product and its packaging until the complaint has been resolved.

5. Non-Returnable Circumstances

We generally cannot accept returns or refunds for change of mind, incorrect address provided by the customer, failure to receive the order despite delivery attempts, products damaged after delivery due to improper storage or handling, products that have been opened, consumed or tampered with, or complaints raised after an unreasonable period.

6. Cancellation of Orders

Orders may be cancelled before dispatch by contacting us immediately. Once an order has been dispatched, cancellation may not be possible. If cancellation is accepted, the refund will be processed to the original payment method or through the applicable payment mechanism.

7. Refund Processing

Approved refunds will generally be initiated within 5–7 business days after approval. The time taken for the amount to reflect in your bank account or payment instrument may depend on the relevant bank or payment service provider.

8. Shipping Charges

Shipping charges, if separately charged, may not be refundable unless the refund is due to an error attributable to PopFox or otherwise required under applicable law.

9. Contact Us

For returns, refunds or complaints, please contact Goodwithin Enterprises through the contact details available on https://popfox.in.